Shipping policy

Shipping Policy

Thank you for visiting and shopping at urban.com.ph Following are the terms and  conditions that constitute our Shipping Policy.

Shipment processing time 
All orders are processed within 3-7 business days. Orders are not shipped or delivered on sundays or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates
Free shipping nationwide

Courier Estimated delivery time Shipment cost 
LBC Ph 3-5 days within Davao city Free 
              5-7 days outside Outside Davao city with a charge of Php100
J&T Ph 3 - 5 days within Davao city Free                                                                             7 - 10 days Outside Davao city Free

Shipment confirmation & Order tracking 
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s) from our courier. The tracking number will be active within 24 hours.

Damages 
maxkeyph.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us immediately for a speedy resolution. 
Please save all packaging materials and damaged goods before filing a claim.

Returns Policy 
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.